 |
 |
 |
 |
Welcome to Restorative Solutions - 24 Hour Emergency Service
Restorative Solutions are your 24 hour emergency response service, covering the needs of the insurance industry.
Fire, water, domestic, all commercial, let Restorative Solutions handle, provide speed, accuracy and sensitivity in the serious responsibility of putting a claimant's world back together. The same level of quality in our process, is given for small and large damage claims.
Our Core Promises
1. Service
Utmost priority is giving customer service! Best practice procedures are in place as part of our commitment to the total satisfaction of clients. When on-site, Restorative Solutions is very aware that we are your representatives. A great deal of care is given during the work and a customer satisfaction survey is conducted to track our effectiveness in this regard.
2. Speed
Fast response to restoration claims is vital to ensure salvage possibilities and reduce business and lifestyle disruption. When you confirm a job for Restorative Solutions, we will contact the insured within 30 minutes to arrange an inspection. Our restoration technicians can arrive on site within four hours of confirmation or anytime specified by the claimant.
3. Communication
To keep channels of communication wide open and fast, we have developed an electronic reporting system. An estimation of cost with a detailed scope of works and expected start/finish times will be presented inside 12 hours of inspection. Authorization, completion certificates and invoices will be produced within forty-eight hours of job completion.
4. Training
Everyone of our staff undertakes internal and industry training (IICRC) to ensure the highest levels of workmanship before a tool is even produced! Better training gives faster outcomes, in turn reducing claim costs.
Restorative Solutions chief area of operation covers Wide Bay, Burnett, Brisbane and Northern NSW.